Every channel.
One intelligence.
WhatsApp, Email, SMS, Web, Instagram, and live voice — one inbox, one AI agent that resolves the routine and hands the rest to your team with the full story attached.
Where is order #83992? Tracking hasn't updated since Tuesday.
Released from customs today — out for delivery tomorrow. Want an SMS when it's on the way?
One surface for every channel
Calm in the chaos.
Every channel collapses into a single, quiet surface. Threads, AI-resolution counts, and channel filters — one place where your team always knows what's handled and what needs them.
- One thread per customer, across every channel
- AI-resolved, assigned, and live filters at a glance
- Full context travels with every handoff
The AI knows its limits. You set them.
Write the rules in plain language. When one trips, the AI steps back and the conversation lands with the right human — sentiment, keyword, or a live call forwarded straight to a manager.
Customer: I need to change my booking to tomorrow.
Antoinette: Of course — is this for reference YK83P?
Customer: Yes, the 8 AM slot if it's open.
checking availability…
Answer the phone without answering it.
Realistic, low-latency voice agents that pick up on the first ring. They pull context from past conversations, take actions in your systems, and route to a human only when it counts.
- Inbound, outbound & call-forwardingOpenAI Realtime, Deepgram & Grok providers
- Grounded in your knowledge baseBooks appointments, takes orders, looks up accounts
- One-tap human handoffLive transcript, listen-in, or take the call
Shape your agent. No code.
Write the prompt, point it at your docs, connect your tools, flip on the channels. Non-technical teammates ship a production agent — no engineers, no deploy pipeline.
# Role
You are Antoinette, the support agent for Acme Logistics.
# Tone
Warm, concise, proactive. Confirm order numbers before acting
Three steps to autonomous support.
Plug in your channels, let the AI handle the routine, and sharpen it over time.
Connect every channel
Plug in your WhatsApp number, inbox, SMS sender, web widget, Instagram, and phone line. One thread per customer.
The AI resolves
Grounded in your knowledge base, the agent drafts replies, answers calls, and takes actions through your APIs — around the clock.
Hand off & refine
When a rule trips, it escalates with full context. Operators approve, edit, or take over — and the agent gets sharper.
of tier-one volume resolved automatically
When voice, WhatsApp, SMS, and email share one inbox and one agent, customers stop repeating themselves — and your team focuses on the hard cases.
“Our phone agents never knew what happened on WhatsApp. Now the AI voice agent picks up the call, already knows the history, and resolves the issue before a human ever has to step in.”
Four plans. Every channel.
Text, voice, or both. No per-seat math, no channel add-ons. Scale past your plan with prepaid credits, billed at cost.
Text Only
Every text channel, one inbox
- 10,000 AI responses / month, shared across all channels
- Unified inbox & threading across every channel
- No-code agent builder, knowledge base & tools
- Operator takeover with full context handoff
- Overages billed from prepaid credits, at cost
- Per-workspace data isolation, encrypted at rest
Voice Only
AI phone agents, pay as you go
- PBX setup + dedicated 876 Jamaican number
- Calls billed at $33 JMD / min from prepaid credits
- AI voice agents — inbound & outbound
- 4 concurrent calls
- No-code builder, knowledge base & tools
- Call logs with transcripts & recordings
Pre-paid Voice
20 hours of talk time, monthly
- PBX setup + dedicated 876 number
- 1,200 minutes / month (20 hrs) included ($14 JMD / min)
- Overage billed via credits at $14 JMD / min
- AI voice agents — inbound & outbound
- 4 concurrent calls
- Call logs with transcripts & recordings
Text & Voice
The whole platform
- Everything in Text Only — 10,000 AI responses / month
- Everything in Pre-paid Voice — 1,200 minutes / month
- Dedicated 876 number + PBX setup
- One workspace, every channel, text and phone
- Overages billed from prepaid credits
Voice minutes billed in JMD · credits are USD · cancel anytime
Good questions, clear answers.
Traditional IVRs are rigid decision trees. OneChat's voice agents are conversational — they understand natural speech, handle tangents, and fetch live data (like an order status) through your APIs mid-call, just like a person would.
Every conversation, one calm starting point.
Every message and every call, answered by one AI agent. Start with text, add voice, or run both — live in minutes.